Legal

Privacy Policy

Your privacy and data security are important to us.

Last Updated: March 12, 2026

1. Introduction

Metalix Global (Canada) ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in connection with metals trading and sourcing inquiries.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect through our website includes:

  • Personal Data: Name, email address, phone number, company name, title, country, and other details you voluntarily provide in our contact and inquiry forms.
  • Business Information: Information about your company, materials sourcing needs, volume requirements, specifications, and export documentation status.
  • Device Data: Information about your device, including IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about your interactions with our website, including pages visited, time spent, and links clicked.

3. How We Use Your Information

We use the information we collect to:

  • Process your sourcing inquiries and provide quotes
  • Communicate with you regarding trading opportunities and business proposals
  • Verify export compliance and regulatory documentation
  • Send you updates on materials availability and market information
  • Improve our website and services
  • Comply with legal and regulatory requirements
  • Establish and manage supplier relationships

4. Sharing Your Information

We may share your information in the following circumstances:

  • Group Companies: We may share information with our sister companies RIE GLOBEL LLC (Dubai) and Raaziq (Pakistan) to facilitate trading and supply chain operations.
  • Third-Party Service Providers: We may share information with shipping, logistics, and customs brokers necessary to fulfill your trading requests.
  • Legal Compliance: We disclose information when required by law or in response to legal process.

5. Data Security

We use industry-standard administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

6. International Transfers

Your information may be transferred to, stored in, and processed in Canada, Dubai, Pakistan, and other countries where our group companies operate. These countries may have different data protection laws than your country of origin.

7. Your Rights

You may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of marketing communications

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Metalix Global (Canada)
Email: privacy@metalixglobal.com
Phone: +1 (905) 965-5227

9. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.